Last Updated: August 2026
The Berkshire Home is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website or engage our luxury extension consultancy services. For the purposes of the UK General Data Protection Regulation (UK GDPR), we operate as the Data Controller.
1. The Information We Collect
We collect and process the following personal data that you provide directly through our enquiry forms, consultation bookings or direct communications:
– Identity Data: Full name and title.
– Contact Data: Email address, telephone number and postal address.
– Project Data: Property requirements, architectural preferences, design visions, and estimated budgets.
2. How and Why We Use Your Information (Lawful Basis)
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
– Contractual Necessity / Step Prior to Contract: To respond to your initial enquiries and provide our bespoke introduction and matching services.
– Legitimate Interests: To analyze and improve our consultancy service quality and manage our professional relationships with partner firms.
– Consent: Where you explicitly sign up to receive updates or luxury property insights from us. You can withdraw consent at any time.
3. Who We Share Your Information With
We act as an independent consultancy introduction service. To fulfill your project requests, we share your relevant contact and project parameters with our carefully selected, strictly-vetted network of local Berkshire architectural builders and contractors. We only share this data with your knowledge to support your specific enquiry. We never sell your data to third-party marketing companies.
4. Data Security and International Transfers
We implement robust technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure. All data is stored securely within the UK. If any software processors (such as CRM or email providers) move data outside the UK, we ensure appropriate statutory safeguards are active.
5. How Long We Retain Your Data
We retain your personal information only for as long as reasonably necessary to fulfill the purposes we collected it for, including any legal, accounting or operational reporting requirements. Enquiry data for completed matches is held securely to ensure continuity of service during your home extension timeline.
6. Your Legal Rights
Under UK data protection laws, you possess comprehensive rights regarding your data:
– The Right to Access: Request a digital copy of the personal data we hold about you.
– The Right to Rectification: Request that we correct any inaccurate or incomplete details.
– The Right to Erasure (“Right to be Forgotten”): Request that we permanently delete your personal information.
– The Right to Restrict or Object: Stop or limit us from processing your data for specific workflows.
To exercise any of these rights, please contact us at enquiries@theberkshirehome.co.uk
7. How to Raise a Complaint
If you have any concerns or complaints about how we handle your personal data, please contact us directly at enquiries@theberkshirehome.co.uk so we can resolve the issue immediately. If you remain unsatisfied with our response, you retain the legal right to lodge a formal complaint at any time with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection:
– Website: https://ico.org.uk
– Helpline: 0303 123 1113